Prime’s Claims Management module has been designed to make handling claims as straightforward as possible. It can be used from both the Head Office and on-site, providing live management reports of all elements of claims management, such as current liabilities, costs and fees as well as correspondence.
Ready access to multiple parties, including your insurance partners and storage of all the relevant accident claim documentation enables decisions to be made within optimal timescales. Multi-users can be allocated access so claims can be effectively processed, automate actions, reminders and notify your insurance partner and team when documents are shared.
All forms of correspondence can be recorded, including logging telephone conversations and other comments. In addition, letters and emails can be generated from a set of predefined templates. The costs associated with a claim; damages, fees and legal costs etc are recorded in the system, providing a single, accurate reference for management and status reports.
The Claims module incorporates tools to keep you informed of the level and status of claims against your company. As a claim progresses the various stages of acknowledgements, replies and action are recorded and the status updated. The system automatically monitors the time claims remain at different stages, providing alerts if a predefined timescale is upcoming.
